Remote First Aid

The return on your investment in a physical security system is achieved when all cameras, servers and IoT devices are on-line and fully functional.  From our support center, Redd Ash’s dedicated specialists will remote troubleshoot and resolve issues. Remote First Aid includes the following:

  • Perform network maintenance
  • Camera configuration adjustments (focus, frame rates, light sensitivity, analytics)
  • Critical security updates to Windows OS 
  • Critical firmware update to cameras, access control panels, etc.  
  • Remotely  reboot systems